DESCRIPTION OF REAL SOLUTIONS IMPLEMENTATION EXAMPLES FOR BUSINESS PROCESSES AUTOMATION

LOGISTICS, TRADE, SERVICE INDUSTRY

MAINTENANCE AND REPAIR (M&R) AUTOMATION MOBILE SOLUTION

Tasks:

  • Organization and monitoring of the mobile personnel activity;
  • ОProvision of the operational access to the information necessary for the work;
  • Quality control of the executed works;
  • Used parts (spare parts and accessories) control and accounting;
  • Accounting of working time and time spent for the request performance;
  • Online generation of an accessorial service request;
  • Primary documentation formation and printing;
  • Technical personnel movement tracking with a global positioning system;
  • Formation of the necessary analytical reporting for the company management.

Software: MAINTENANCE AND REPAIR (M&R) control system

EXAMPLE OF M&R USE

Automation of the regional network for equipment maintenance.

"Khlebprom" Concern

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The company with its representative offices in all regions deals with sale and leasing of various commercial equipment (coffee machines, snack machines). All equipment is serviced by the leasing company.

The implementation of the program allowed for:

  • Clear tracking of all spare parts with a photo-recording of the fact of installing spare parts from the purchase up to the installation (write-off);
  • Automation of the process of ordering spare parts required for scheduled maintenance;
  • Collection of statistics on the location of various different types of spare parts in mobile warehouses (the employee's board) in various regions. It enabled to reduce significantly the amount of buffer stock without reducing the service quality;
  • Tracking of the compliance of planned and actual performance of the route and tasks by the employees;
  • Recording of the time and location of each employee's action, and their compliance with the approved technological process.

Software: MAINTENANCE AND REPAIR (M&R) control system

SUMMARY OF THE IMPLEMENTED YMS PROJECTS

Example 1. A large trading network.

The implementation allowed:

  • Automating the unloading queuing procedure;
  • Reducing queues and general idle hours due to the automated queuing and informing the driver about the place and time of unloading;
  • Analyzing the handling process in each store and making promptly the necessary improvements to the processes.

Example 2. Foodstuff industry manufacturing enterprise.

The implementation allowed (all the above mentioned, as well):

  • Uninterrupted operation of the enterprise by redirecting the acceptance priority;
  • Formalizing the distribution process of the product loading queuing.

Software: TOCAN.YMS

MOBILE SELLERS AND MERCHANDISERS (SFA) MANAGEMENT

  • Effective personnel and material resources management;
  • Reduced marketing operating costs;
  • Improved efficiency and benefit from the campaigns;
  • Personal discipline improvement;
  • The possibility of operational control of each stage of the campaign;
  • Control over expenses, flow of funds, personnel, equipment safety;
  • Synchronization with any accounting system;
  • Possibility to integrate with peripheral equipment;
  • Possibility to customize for individual requests;
  • Service stability with increasing data flow.

More than 20% increase in efficiency.
15-25% cost reduction.
50% man-hour saving.

EXAMPLE OF SFA USE

Automation of field vendors

Users: more than 60
Automated work of field staff serving 2 regions.

The application allowed:

  • Tracking route and time of employees operations (on site);
  • Receiving and handling orders on-line;
  • Controlling account receivable, allowed deferred payments separately for different groups of goods;
  • Working off-line until connection with the server in places without mobile coverage;
  • Checking real stock balances on-line (if there is service);
  • Printing fiscal receipts.

EXAMPLE OF SFA USE

Automation of merchandiserswork

Users: more than 800
The distributed by regions personnel has been automated.

The application allowed:

  • Tracking route and time of employees operations (on site);
  • Checking goods location diagrams (planogram) on-line;
  • Removing shelf stock;
  • Prompt training both for the personal themselves and for store employees;
  • Photo, video, audio-recording of controlled objects;
  • On-site management of promo-actions and other marketing activities.

AVERAGE COMMISSIONERS AND FIELD FORCES OF THE BANK

The solution allows:

  • optimizing the work field forces of financial institutions;
  • to get complete information with the route and surface intransit time at checkpoints;
  • making remote reports on-line with the addition of video, photos and audio materials.

EXAMPLES OF TOCAN BUSINESS INTELLIGENCE IMPLEMENTATION

COMPANY 1: FOOD RETAIL

  • Before the implementation of the BI system, information was collected from several workstations and manually tabulated in Excel. The data selection for shops of one region for 1 month took more than 20 minutes.
  • Building the report on receipt analysis and other complex reports was generally impossible.
  • After the implementation of the BI system, reports for any period, even for all regions, are built at the same time during 1-8 seconds.
  • The data volume for 2016 exceeds 200GB.
  • After receiving the first results of the data from receipts and on stock left in stores and warehouses, the business-users continue to order reports that were previously impossible to make because of the lack of consolidation of data from several ERP companies.

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